Frequently Asked Questions
Everything you need to know about your RESISTOL experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Refer to our comprehensive Size Guide located on each product page to match your measurement with our sizing standards.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Please note that custom-shaped hats are final sale and cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.
How should I care for my felt or straw hat?
For felt hats, use a soft-bristled brush in a counter-clockwise motion to remove dust. For straw hats, a damp cloth is usually sufficient. Always store your hat upside down on its crown to maintain the brim's shape.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
Can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.